Shipping and returns

Shipping your parcel

Parcels are generally shipped within 2 to 3 days of receipt of payment, except for WIKA products, which require a manufacturing time of 10 days. They are sent by La Poste (the French postal service) with a tracking number and delivered without signature. Parcels can also be sent by La Poste with delivery against signature. Please contact us before choosing this delivery method, as it involves additional charges. Whatever delivery method you choose, we will send you a link to track your parcel online.

Shipping costs include handling and packaging costs as well as postage. Handling costs are fixed, while transport costs vary according to the total weight of the parcel. We recommend grouping all your items in a single order. We cannot combine two separately placed orders, and shipping costs apply to each of them.

Your parcel is shipped at your own risk, but special care is taken with fragile items.

Box sizes are appropriate and your items are properly protected.

Our returns policy

You have 14 days from receipt of your order to return it. You may request an exchange or a refund. In both cases, return shipping costs are at your expense.

How to proceed

Returns

Contact us by email at [email protected], stating:
- Your order number
- Whether you would like an exchange or a refund. In the case of an exchange, the item you would like instead.

Please pack the parcel in the same condition in which you received it.
2. Refund: once your return has been received and checked, we will refund you via PayPal within 24 hours, provided the products are complete and intact.
3. Exchange: once your return has been received and checked, we will send you the new item within 5 working days.

Cases where returns may be refused

Please read carefully.
We reserve the right to refuse a refund or exchange in the following cases:
1. Time limit not respected. No more than 14 days may elapse between the date you received your order and the date you contact us to request a return.
2. Condition of the product. The product must not be damaged. It must be returned in its original packaging (presentation box, if any) and in its shipping packaging (cardboard box, padded envelope, etc.), carefully sealed.

If you have any doubt, please contact us before sending your return, at [email protected].